The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.
As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This role is open in our Berlin or Dublin office or remote from anywhere in Germany or Ireland.
In this role, you'll get to:
- Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
- Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
- Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
- Build deep relationships that turn your customers into power users and evangelists of HubSpot.
- Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
- Travel onsite to deliver strategic consulting engagements, as needed
- Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.
- Fluency in English and German
- A personal investment in helping customers succeed
- Experience working with large organizations (200+ employees)
- A proven track record of measurably impacting your customers’ results with HubSpot
- Experience with creative problem solving and change management
- Experience with cross-team customer advocacy
- An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.
