Fraud Operations Specialist
Based in Dublin, this role will be initially remote until offices reopen. Our client is a world leading online marketplace who are at the forefront of their industry.
** Candidates must reside in Dublin**
In this 11-month contract, they are looking for a Fraud Operations Specialist, with 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
Job Reference: BBBH 21172
What will a Fraud Operations Specialist do?
- Maintain Subject Matter Expertise of Identity Product and user flows to successfully complete core work and escalations
- Assist users in navigating and completing Identity verification flows while remaining vigilant in identifying risk and fraudulent use of Identity.
- Educate users on how to maintain security and safety while using company’s responsibly
- Work with operations team and product to help develop drive feedback loop with document verification vendors and expand personal expertise in this area
- Investigate complex situations and potential misuse of Airbnb Identity Verification processes.
- Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
- Understand our Identity systems and the associated risks, investigate account patterns, and complete labelling tasks to inform product/tool models
- Identify and escalate trends, bugs, and product vulnerabilities to stakeholders
- Maintain high levels of confidentiality while performing investigations
- Comprehensively document investigations
- Develop and maintain a comprehensive understanding of the purpose Identity Verification
- Work closely with internal Product to enhance proactive and reactive risk detection as an informing or collaborating task.
- Demonstrate sound judgment and be open to sharing what you know with others.
- 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
- SQL, JSON, or equivalent experience with other coding languages is a plus.
- Competitive Salary, with great onsite benefits including free canteen, unlimited (top class) coffee, tea, soft drinks and much more.
- Work Laptop, phone (most roles) and latest tools and technologies.
- State of the art modern office.
- Expanding workforce with options for permanent positions and career progression for top performers.
- The experience of working with a company that will make your CV stand out from the crowd.
- Tax Saver Travel tickets
- Bike to work scheme.
- Employee referral scheme.
