The primary responsibility of the Field engineer is to handle tickets assigned to the zone and to resolve as quickly and efficiently as possible

You will be the foundation of the new field team structure and you will own and drive all of the activity within a zone and work with you counterparts in the zone and 3 Ireland to deliver for your area. You will be main part of  BT’s support to 3 Ireland and must ensure we provide excellent levels of customer service at all times. The role will involve a number of technical and administrative activities such as analysing data from the trouble ticketing system to determine best action to take, liaising with various 3 back office teams, resolve issues efficiently, actively engage with BT third party contractors and respond to customer queries and manage SLA’s. You will be expected to act with professionalism and integrity when working with customers and colleagues.

Our Field Engineers cover the whole of Ireland so you can be based from a number of locations and cover a Zone.

You'll have the following responsibilities

• The Field engineer will have end to end ownership of all activities on sites in their zone including change control and, will feedback site information to help Three Ireland improve service insight and site databases.
• You will work closely with all team members in the zone to meet KPIs, reduce repair times, improve network reliability, and improve customer experience.
• Actively log into ticket system and pick up open faults in your area- managing them end to end to resolution
• Stock management – van and rollout stores to be tracked and replenished as required
• Based in a zone but will work across zones if required
• Own approximately 100 sites
• Carry out health checks/ preventative maintenance when on site and report back any defects
• Approve changes in area
• Be on call – 1 week in 5 or 6 (receiving On-call allowance and any relevant overtime)

• Experienced telecoms engineer able to work on all aspects of the 3 Ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission) and Optical)
• Ability to act independently, or to collaborate with others or escalate as required through defined escalation processes.
• Be a climber, or be prepared to undertake training, as majority of issues will be at height as the network topology evolves
• Customer skills, be able to handle customers and set expectations on behalf of BT
• Ability to work well under pressure
• Strong organisational skills
• Continuous improvement will be key to improving our service to 3 Ireland

• Competitive salary
• Annual bonus
• €9,000 additional shift allowance when you move onto shifts 
• World-class training and development opportunities
• BT Ireland Pension Scheme – 5% BT contributions
• Life Assurance from 1st day of employment – 4x salary
• We provide healthcare cover & permanent health insurance (income continuance)
• You’ll have the opportunity to buy BT shares
• Discounted BT products – like free broadband if our service is available at your address
• Access to excellent training tools, programmes and communities to help you connect, learn and grow.
• Encouragement of Flexible working – locations and hours of work
• There’s also great support for working parents
• 22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year
• Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this
• We also have a subsidised social club