Role summary: My client a HealthTech company needs an experienced Enterprise Support Manager (ESM). This an opportunity for an ESM or Customer to join an industry leader, a quickly growing multinational company, that provides first to market technology within the Healthcare space.
The ESM will be the critical point of contact and support to our customer and partners. The ESM will manage customer relationships, support planning as well as the escalation process and coordinate cross-functional teams. The ESM owns the post-sales relationship, driving value realization and return on the client’s investment.
Role responsibilities:
Ideal candidate: My client is looking for someone with 5+ years of Customer Support Management experience, or SAAS. Extensive experience with Support workflows and Good general technical knowledge. The ideal candidate will be as passionate about providing an exceptional experience for every customer and are motivated by shared success. Clinical background is a big benefit, so anyone with RIS or PACS is a big benefit, although it is not essential.
