Join us as an Experience Manager

• You’ll be designing, running and delivering the digital bank of the future with responsibilities residing in the creation and delivery of all digital experiences, propositions and channels
• Through identifying opportunities to digitise, improve and manage digital experiences, you’ll deliver increased customer value through our digital channels, propositions, products and services
• This is an opportunity for you to develop your knowledge and skills in a challenging but fulfilling environment. It’s a unique opportunity to put these skills to use in a tangible way by supporting our current customers in our roadmap
• This role is available for a period of 12 months

What you'll do

As an Experience Manager, you’ll be integral to planning a prioritised backlog of improvements to customer experiences. You’ll bring these propositions to life while identifying opportunities to provide insights to impact the digital experience.

Day-to-day you’ll be:

• Monitoring competitor activity across our digital channels and propositions and identifying responses to changes in the market
• Designing research to get customer feedback and understand different research methods, briefing agencies on research needs and creating stimulus to test with users
• Delivering digital experiences that can better meet customer needs at key moments and resolve pain points, taking into account research on NPS, complaints analysis and risk requirements
• Planning the release train including plans and estimation, management of interdependencies, cross-team synchronisation and making sure that the teams have a clear understanding of how their work helps the customer
• Making sure that relevant compliance, conduct, control and risk policies are followed by the team

It’s important that you hold the ability to define and implement strategic direction for the future customer. In addition to this, you’ll be able to provide expertise in digital channels, including mobile and online as well as digital propositions.

You’ll also have:

• The ability to demonstrate creative thinking
• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers
• Using Adobe Experience manager you’ll be supporting the design and delivering of customer experience for the digital bank as it moves into its next phase
• It’s important that you hold the ability to implement the defined digital journey of our existing customers as the take their next steps with the digital bank
• Delivering digital experiences that can better meet existing customer needs at key moments and resolve pain points, taking into account research on NPS, complaints analysis and risk requirements