The mission if you choose to accept it

Our Customer ​Success Manager will be responsible for developing, leading, and managing Nory's complete customer success strategy and program. At any given time you might be
 

• Training and engaging with our customers
• Defining the right commercial and contractual approach to onboarding new customers
• Developing and implementing strategies to maximise customer value and NPS
• Helping curate and define the WHY behind our ideal customer cohorts
• Creating and implementing customer retention strategies

This role requires deep knowledge and experience in building and growing customer relationships, including developing and empowering customers, negotiating key commercial agreements, and driving joint sales success.

The successful candidate will have a ​customer obsessed mindset, seeking to ​deliver maximum ROI ​to ​their cohorts.

Your profile

Are you the type of person who wants to influence the journey of our company, help us grow from launch through product market fit to global scale? If so, you’ll do great and have a fun time as a Customer Success Manager within Nory’s growing team.

Why us?

We're a small team with a lot of things to learn and do. We're building a company, a culture and a product with global ambition.  Culture fit is really important to us here at Nory, and Teamwork is the name of the game so we are looking for someone who shares our values. Dublin, Ireland is our core while, but we’re adapting our processes and experience to the realities of 2021 and beyond.  

We're big on research and communication, and we will expect the same from you. No matter the role spec, you'll do great if you think customer-first and are willing to learn about the industry we operate in. You'll speak with customers, build a shared understanding of the problems at hand and, perhaps even identifying some unmet needs that deserve to be explored further. Why? Because it takes a variety of skill sets and experiences to build a world-class product. We want you to contribute to the team's knowledge rather than just write code or push pixels whilst siloed away.

• You have 3+ years of SaaS industry experience in a Customer Success role ideally in a software/food tech environment
• You can demonstrate a proven track record of building successful customer partnerships in the SaaS ecosystem
• You're technologically fluent; can quickly come to speed on technology interfaces and integrations
• You “get stuff done” with individual customers while simultaneously building repeatable internal infrastructure and processes
• You’re eager to build and drive impact on a critical team that is in some ways a ‘startup within a startup’
• You thrive in complex cross-functional roles requiring collaboration with Marketing, Sales, Growth, Solutions Engineering, Product, and others

• Hardware and software you need to get the job done
• Home office setup
• 25 days holidays per year
• Annual personal development budget
• Regular workshops, presentations and learning sessions
• Quarterly events and team get-togethers
• Health Insurance
• Pension
• Stock Options