Flipdish allows restaurants to take orders online in an instant. Our technology powers millions of transactions across thousands of restaurants worldwide. With a branded website, mobile app, or self-service kiosk powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on marketplace platforms.

You’ll join us in an incredibly exciting phase of transition and growth, as we rapidly expand our development and product teams in Ireland, UK, and internationally.

Flipdish Mission Statement: “To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”

Role

Due to our continued growth, Flipdish is seeking an experienced Customer Success Manager.

This person will join the Success & Sales team in Ireland with the opportunity to build meaningful relationships with Flipdish customers and help the Irish hospitality industry thrive!

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

What You’ll Do:

• Proactively help our customers succeed online through the Flipdish platform
• Build meaningful relationships with Flipdish customers through engaging emails and phone calls
• Manage key metrics that feed into team based goals around retention, growth, and advocacy
• Partner with customers to develop meaningful success plans that feed their long term goals. This may include webinars, customer email nurture campaigns and other knowledge materials to help our customers succeed online
• Work with internal teams like customer support and menu to provide a seamless and positive experience for customers

• Familiarity or awareness of the Flipdish product
• Prior experience in Customer Success, account management, or customer service
• Will understand how a SaaS business operates
• Must be results focused with a can-do-attitude
• Excellent verbal and written communication skills - you will be talking to our customers after all!
• Desire to work in a high growth, dynamic startup environment. Your progression is limited only by your own abilities

• Equity/Shares
• Competitive salary (DOE)
• 23 days holidays
• Flexible working hours
• Flexible working from home
• Learning and Development Programmes
• Educational Sponsorship
• Enhanced Maternity and Paternity Pay
• Paid Sabbatical (at 5 years service)
• Access to a Pension