You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our UK client base. 

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

What you’ll do

• Reach out to all new customers across the UK, working closely with the Activations team making sure they are welcomed, onboarded and continually seeing the value of our product portfolio and receiving the necessary interaction to grow revenue wise.
• Unleash and maximise huge revenue potential for a client base of around 300 small-medium spend accounts 
• Expand our revenue potential in accounts, increase renewal rates and reduce client churn
• You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
• Align with the Customer Success Team and Management Team around key metrics and objectives
• You will be the face of Flipdish - you will be expected to visit your clients when required and build rapport with them face to face as well as over the phone.
• Interpret and drive action on “at-risk” customers
• Communicating with Product and Engineering departments to find solutions for any customer bugs raised by your customers. 

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
• Proven track record in minimizing
• The ability to look at longer-term plans and set the direction for clients
• Results-focused, can-do-attitude, Naturally motivated and team player
• Comfortable in using data to make decisions
• You are highly organised - ability to build pipelines and track current/ future processes
• Confident and able to present to clients and internal stakeholders over video and in person.
• You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.
• You have an eye for detail and a highly analytical mindset.
• Motivated by increasing revenue and the sales process lights a fire within you!

Desirable

• A thorough knowledge of the product that Flipdish are offering
• Will have thrived in a scaling SaaS environment.
• Have a background in Sales.
• Have worked in the hospitality industry and understand the pressures and pain points of our clients.

• Equity/Shares
• Competitive salary (DOE)
• 23 days holidays
• Flexible working hours
• Flexible working from home
• Learning and Development Programmes
• Educational Sponsorship
• Enhanced Maternity and Paternity Pay
• Paid Sabbatical (at 5 years service)
• Access to a Pension