Cornmarkets Customer Service Advisors are part of a team that provides a Tax Return Service to clients. The primary responsibility of the role would be to provide administrative support to a busy tax team. The role holder will also be responsible for day to day phone cover, answering general client queries over email, directing calls to the team of Tax Return Service Advisors and handling client policy administration.

The Customer Service Advisor is the first point of contact that a Tax Return Service customer will encounter. As such, it is imperative that the role holder is professional and efficient in their approach to their work with exceptional communication skills.

What We Can Offer You....

• Competitive salary, rewards structure, pension contribution and income protection that promotes great performance and a successful workforce
• Health insurance contribution, access to virtual doctor, employee assistance, a health & wellness program and subsidy to ensure your wellbeing
• TaxSaver, Bike2Work scheme, discounted insurance and discounts on local products and services
• 21 days annual leave increasing with tenure
• Annual performance bonus

Accountabilities of the Role

• Process incoming tax return forms and supporting documentation effectively and efficiently within agreed timelines.
• Administer day to day requirements of our policy holders
• Answer client queries and allocate client correspondence
• Advise customers regarding their membership, benefits, process & progress over the phone
• Have a professional, helpful and empathetic approach to customer queries
• Build familiarity with the client base
• Handle complaints and communicate decisions by presenting available solutions and options, ensuring clients are treated professionally at all times
• Ensure that information provided is correct, complete and up to date by consulting the relevant data source
• To comply with risk control and regulatory requirements that are relevant to this role
• To maintain commercial awareness relevant to this role

• Prior customer service or administration experience essential
• Excellent time management skills
• Strong attention to detail
• Highly organised
• Good communication skills and exceptional telephone manner
• Professional writing manner
• Ability to effectively manage and prioritise tasks