Customer Project Manager

The purpose of the Customer Project Manager role is to manage specific, large project deliveries and will be accountable for multiple cross-functional projects simultaneously, ensuring the successful delivery of those projects on time, within budget and to the quality expected. This will require a detailed understanding of the the client's governance and delivery processes and proficiency in related methodologies and tools to successfully manage the deliveries assigned.

The candidate must have excellent stakeholder relationship management skills to successfully lead and manage the project teams and project stakeholders and have excellent vendor management skills.

The role will also be asked to facilitate on-the-job training and coaching of the wider customer team in the project management of smaller project deliveries as part of their day to day activities.

Principal Accountabilities/Responsibilities

• Identify the key internal stakeholder groups and build successful working relationships to ensure a unified interface to the wider Customer team
• Manage internal communication, ensuring all internal stakeholders are informed and consulted as appropriate on items of relevance through the lifecycle of the project
• Acting as the internal point of escalation for all items that relate to your projects
• Establish and implement strong governance across all projects in your portfolio
• Ensure best practice around risk management, reporting (internal, external) and communication are applied
• Develop strong and collaborative working relationships with other departments including Technology, Finance, Operations and Strategy
• Perform the relevant project management processes - i.e. initiate, plan, execute, monitor & control and close, as well as the supporting processes e.g. scope, quality, cost, time, issue, risk, resource, communication, stakeholder management
• Manages day-to-day operational aspects of multiple projects’ scope and resources to enable successful and timely completion of projects
• Monitor, control and report on project work to ensure that the projects remain on track from a cost, quality and timing perspective
• Serve as an escalation point on all active projects and seeks to resolve, or appropriately escalate, matters impacting overall delivery
• Performs stage gate, retrospective and quality assurance reviews with all key stakeholders and sponsors
• Support development of business cases with input from business sponsor and technology delivery team

Essential Qualifications/Experience

• Relevant 3rd level qualification – Project management certification is desirable
• Relevant project management experience gained in both waterfall and agile methodologies (3+ years)
• Track record of managing multiple large, complex projects involving multiple departments and stakeholder groups simultaneously
• Strong experience in successful delivery of IT/ Technology dependant projects

Essential competencies/skills

• Thorough understanding of the rigour & governance standards expected within a high performing Programme arena
• Strong knowledge of financial and technology governance processes
• Capable of working cross-functionality to achieve successful delivery of a shared objective
• Self-motivated with a high level of initiative, commitment and flexibility
• Enthusiastic, curious, energetic and resilient in the face of a continuously changing landscape
• Demonstrable conflict resolution skills and experience driving the resolution of any project risks or conflicts
• Strong organisational and analytical skills with a high level of accuracy and attention to detail
• Excellent interpersonal and influencing skills. Comfortable making complex technology problems simple for senior non-tech stakeholders to understand
• Advanced level of proficiency in use of Microsoft Office suite – Including Project, Visio, Word, Excel & PowerPoint