EXPERIENCE

• The successfulEXPECTATIONS AND TASKS

A journey that is powered by SAP S/4HANA and SAP Cloud Solutions. The Service Delivery Engineer of the CoE contributes with technical and functional expertise to deliver a portfolio of services that drive value creation through a combination of best practices, tools, knowledge and experience to drive rapid time to value and accelerate the customers’ transition to the cloud. Our CoE team are looking for Valued Delivery engineers to deliver onsite/remote customer service delivery via project engineering, assessment and safeguarding services from SAP's best practice solutions.

As a CoE employee you will have the opportunity to apply and improve experience in the following areas: 

• Onsite and Remote customer service and implementation project delivery 
• Customer solution scoping and deployment using SAP Rapid Deployment Solutions in your functional or technical area of expertise 
• Analysis of business requirements and gaps in customer solutions
• Application of extensive programming skills in real customer implementation or engineering projects to develop innovative solutions or customer enhancements to meet business requirements or to improve overall business process performance
• Delivery of Engineering services (One Service, Integration Validation, Rapid Prototyping, Zero Modification) to ensure customer value realization
• Delivery of Assessment and Optimization services and supporting critical Escalations primarily in the Americas region (US and Latin America) and in other regions globally
• BackOffice support for critical issue resolution in your functional or technical area of expertise
• Act as Liaison for critical customers, accepting responsibility for effective and proactive solution or system management and issue resolution

We are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretching the limits of their knowledge. We need those who want to make a difference in how world biggest brands run software solutions. candidate should have minimum 4+ years of Integration Scenario/Interface development experience in SAP Cloud Platform Integration, SAP Process Integration/Orchestration and OData provisioning

• Good knowledge of SAP API Management
• The candidate should be able to debug the configuration issues of named integration technologies and experienced in optimizing the runtime performance by identifying the bottlenecks & design issues.
• Minimum 3 full cycle implementation project experience in the above named SAP Integration technologies & end to end integration involving at least two of the SAP SaaS Applications such as Successfactors, Ariba, Concur, Fieldglass, C4C, Commerce etc: 

• Deliver SAP MaWORK EXPERIENCE
• 3+ years’ working experience with proven ability in a customer-facing role to work with customers on project.. 
• Successful track record of implementing HCM/SuccessFactors Solutions with experience in one or more of the following.
  • SAP SFSF Employee Central with Time off, Time sheets, Benefits and Global Assignments.
  • SAP SFSF Performance Management / Goal Management
  • SAP SFSF Compensation 
  • SAP SFSF Variable Pay
  • SAP SFSF Recruiting (RCM/RMK/Onboarding)
  • SAP SFSF Work Force Analytics / Work Force Planning
  • SAP Integration from SFSF to SAP HCM with BIB/ HCI
  • SAP SFSF ECPayroll
  • SAP HCM Payroll / Time Management / Personnel Administration / Organization Management
• Good understanding of SAP’s product roadmap for HCM/SFSF
• Able to lead workshops with business and IT stakeholders to identify business requirements and define system strategies and design solutions
• Experience with ABAP and debugging skills, User Exits, BAdIs
• IMS/Development/ Consulting experience will be an added advantage.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline 
• Excellent customer focus, teamwork as project member / lead and communication skills (oral/written) is must
• Fluent in written and spoken English x Attention Services / Projects as team member
• Assume the role of onsite De-Escalation Architect for mission critical services
• Drive new initiatives and activities as part of the CoE
• Multiply expertise in the team with knowledge sharing.
• Develop and execute service and de-escalation plans for critical customers
• Identifies top issues of engagements at critical customers and bridge the gaps
• To meet the challenging requirements, you should be a quick learner with strong analytical skills.
• You should also be creative, open minded and possess the ability to communicate and convince others of the correct action plan based on technical facts and details.
• Candidates should be able to communicate and articulate at an executive management level for technical action plans and resolutions for escalated issues and be able to multi-task and manage a constant workload with extended hours. 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates migQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.ht be required to undergo a background verification with an external vendor.