The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, Compass, etc to name a few.

We are remote optional through April 4, 2022 afterwards this role will be in-office in our Dublin office long-term.

Our Cloud Support Associates/Engineers utilize their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

Cloud Support Associates/Engineers are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv. We are also considering experienced remote workers.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Why MongoDB is a fantastic place to work and build your career:

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

Responsibilities:

• Investigate customer’s technical issues to find solutions, discover and report bugs 
• Technical troubleshooting, log and server analysis
• Review and test new features before they are publicly available.
• Work with customers via our case management system, phone, or video conferencing.
• Be an advocate for customer’s needs.
• Gather feedback from customers and redirect it to engineering, product, sales and marketing teams

What are we looking for:

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  • Prior knowledge of either AWS or another Cloud
  • Solid fundamentals in Linux, Networking, and Diagnostics
    • Familiarity with the Linux command line and monitoring tools
  • Fundamental understanding of any of the following database: MongoDB, ElasticSearch, MySQL, Postgres, DynamoDB
  • Ability to troubleshoot & diagnose problems
  • Patience, Empathy & a Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Customer-service focus, Collaborative
  • Education qualifications, or, experience in lieu of educational qualifications

Nice to haves:

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  • Foreign Language - Spanish, Japanese, Mandarin (for APAC)
  • Certifications - RHCE, AWS Certified Solutions Architect
  • Previous Support Experience