Reporting to the Practice Manager, the Client Engagement Manager (Information Security Program Manager) is responsible for managing all aspects of their assigned customers’ phishing defense program with guidance from the Practice Manager over their region.  Success in this position is measured through retention, adoption, revenue uplift, and satisfaction metrics.

Essential Duties/Responsibilities

• Successfully manage the relationship with the client and all stakeholders. Perform risk management to minimize program risks. Create and maintain comprehensive program documentation.
• Coordinates internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Represent Cofense to your customers and be their trusted solutions subject matter expert.
• Own all aspects of a customer’s simulated phishing defense program
  • Plan and maintain customer phishing defense programs, to include periodic business reviews
  • Coordinate customer engagements to ensure successful product implementation
  • Using Cofense solutions, run a customer’s simulated phishing program
  • Produce analytic deliverables and make operational and strategic recommendations
  • Travel to client sites to ensure excellent customer relationship, as necessary
• Recommend customized phishing programs based on industry best practices and customer goals.
• Conduct trend analysis and make program recommendations to meet phishing defense goals.
• Independently produce high-quality, client-ready deliverables and assist others with same.
• Identify opportunities to grow and enhance client engagements
• Other duties as assigned.

 Education and/or Experience:

• Bachelor’s degree preferred
• 2-4 years of experience in applying analytic methodologies and principles related to threat management.
• Previous experience supporting customers in a consultant, managed services, or technical account management capacity
• CISSP, Security+, or PMP certification a plus.
• Information Security and Program Management experience preferred

• Strong verbal and written communications skills
• Proven track record of successful relationship building and opportunity identification
• Intermediate knowledge of spear phishing and the risk it presents to organizations
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in relationships with customers and peers
• You have an analytical and process-focused mindset
• You have a sense of ownership with a desire for action and willingness to jump in and role-up your sleeves
• You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
• You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
• Project and Program Management skills
• Independently prepare and present deliverables to customers
• Fundamental understanding of messaging, SMTP, and email products
• Experience with Microsoft Word, Excel, and PowerPoint