Service Delivery & Support plays a critical role in ensuring a rich, seamless customer experience of Cubic’s products and services. We are looking for an energetic, enthusiastic Application Support WW Team Lead who can lead and motivate a team of Application Support Engineers in delivering a world class customer experience. This role will be responsible for ensuring excellent Level 2 technical support and customer service.
- Strong knowledge of IoT / Application support and database technology including SQL Server.
- Up to date working knowledge of IT hardware and software.
- Ability to troubleshoot & solve complex problem.
- Customer obsessed with excellent written, oral communication and reporting skills.
- Demonstrated ability to learn technical information, processes and applications quickly.
- Strong Project & Team Workload Management
- Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization.
- Training, mentoring and leading small teams.
- Quick learner with ability to master employer-specific software
- Experience in building effective relationships external and internal customers including internal teams such as with Product, Software Development, Network, Test and SIM.
- 25 days annual leave + 2 company days
- Health Insurance
- Pension Contribution
- ESOP
- Sports and social activities
- Great annual office outings (Summer BBQ, Christmas party, charity runs)
- Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
- Learning and development opportunities
