The Senior Cloud Business Analyst’s role is to support a financial services application used globally by several major financial institutions.  This includes Level 1 and 2 production support, new client on-boarding/implementations, client certification/testing, and application monitoring.  This is a hybrid role also including responsibility as a Business Analyst, where you will assess & analyze clients’ operational requirements and design. You will compile and review the relevant information & data in order to recommend solutions that will ensure all requirements and project plans are met.
 

You are great at: 
 

Production Support

• Provide first and second level support for the application including day to day incident management, problem management, and request management as applicable.
• Respond within SLAs to all customer emails and phone calls.  Provide periodic updates until incident has been resolved.
• Respond to alerts generated for any point of failure within the client solution.
• Monitor application and all links to ensure all transactions are received and delivered on time.
• Review and assume responsibility for performance metrics and service level agreements

Client/Customer On-boarding

• Oversee the on-boarding of new clients through an infrastructure of both internal and external contacts
• Serve as the first level of support for all on-boarding related questions and issues.
• Communicate directly with clients and vendors to coordinate client testing and support.
• Assist with FIX, Swift, and File based client certification

Business Analysis

• Review and Edit requirements, functional specifications, and business processes related to proposed solutions
• Create business process review documents to delivery analysis results
• Define and document interfaces within application subsystems, as well as between new and existing systems
• Follow through the entire lifecycle of the projects from concept to Production implementation

• Should possess at least a Bachelor’s/College Degree or equivalent in technology, business, or finance
• 4+ years’ experience in production services/support/operations in a mission critical managed services environment
• Excellent written and verbal communication skills
• Experience with and/or knowledge of applications that support financial services
• Working knowledge with one or more of the following financial protocols:
    o FIX
    o SWIFT
• Working experience at a brokerage firm, bank, or financial services vendor in technology or post trade processing beneficial
• Knowledge of global securities markets practices
• Ability to directly address conflicts and escalate issues where appropriate
• Maintains a sense of urgency with the capability to prioritize/multi-task
• Aptitude to communicate effectively at all levels of the organization including clients and front office personnel
• Technical experience beneficial in any of the following fields but not limited to: Java, Database Modeling, SQL, Software Development
• Excellent analytical, problem solving, and time management skills
• Flexibility to support a 24x7 application
• Located in our office in Cork or remote in Ireland