The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Services and Operations Analyst to join our rapidly growing team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.
In this role you will:
- Provide data-driven, operational and decision-making support to the Customer Success organization and management team
- Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
- Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
- Understand global demands and nuances, and partner with leaders on regional projects
- Respond to business requests, compile root cause analyses and solve common issues
- Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
- A Customer-First mindset and passion for supporting customer-facing teams
- Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
- Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, R (or similar statistical tools) a plus
- Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
- Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
- Prior experience in management consulting, finance, strategy & ops a plus
- Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
