This position reports to: Director, Strategic Planning and Analytics
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
As a member of the Product Operations Analytics team, you’ll focus on driving operational awareness to our Executive Team while partnering with leaders throughout ServiceNow to fundamentally improve how we run our business. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.
Note: Due to the nature of the work related to this position, employees will be required to physically reside in an EU country in order to access EU data.
What you get to do in this role:
Analytics
We are looking for a Data Rockstar! An ideal candidate will have end to end experience in retrieving data using data mining languages (SQL/PLSQL, Python, etc.) and developing an effective executive level analytics dashboard that clearly communicates a clear data story. The work requires extensive experience in responsive visualization design, proficiency with interaction design and user interfaces and familiarity with mining and manipulating data. As senior personnel, the ideal candidate is expected to be open to mentoring others, serving as a technical lead within the team, and providing optimization solutions to problematic analytics deliverables.
The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. In addition, s/he would be confident in effectively handle ad hoc requests with little guidance.
· Develop effective business intelligence strategies and analytics solutions.
· Execute analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.
· Design and create wireframes for data visualizations as part of project requirements discussion.
· Apply statistics and data modeling to gain actionable business insights and boost productivity and revenue.
· Enforce and follow all company policies and procedures to ensure data quality and prevent discrepancies.
· Clearly and effectively communicate and track key milestones across departments on a regular basis.
· Identify business opportunities and ensure customer satisfaction.
· Generate reports of findings and present these to senior management.
· Keep abreast of industry best practices and policies.
· Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products
· Present recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners
· Define critical KPIs and build core operating dashboards to help teams drive operational rigor and manage performance
· Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives
In order to be successful in this role, we need someone who has:
· Bachelor's degree in Analytics, Statistics, Mathematics or similar focuses.
· Minimum of 7-10 years of professional experience as an analyst with 5 years of those years in designing executive level dashboards
· Expert knowledge of Tableau, Power BI, Looker and other BI analytics tools.
· Extensive knowledge of Tableau Server a plus.
· Must have expert level understanding of dashboard design.
· Must have superior communication and presentation skills
· Expert knowledge of SQL (Impala), Python, SAP HANA, ETL, ELT, etc.
· Expert knowledge of big data instances and architecture: Cloudera, Azure, Snowflake, and the like.
· Data Science and ServiceNow Performance Analytics experience preferred.
· JavaScript Experience required.
· Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
· Excellent leadership and organizational skills
· Must be able to work in fast paced environment and be able to adopt to changing requirements.
· Understanding of technology development projects and the full technology development lifecycle
· Excellent communication and inter-personal skills.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
