As a Senior Analyst, you will be responsible for efficiently handling a high volume of operational requests, enforcing relevant policies, providing policy explanations, and ensuring our internal stakeholders are up to speed on the work we’re doing. We seek a critical thinker and doer who can organize data and work under time pressure to provide insights, propose solutions, and help implement them. There will be opportunities to grow into other areas, including, investigations, proactive mitigation, and policy development.

• Drive operational tasks, such as managing high volume intake queues.
• Handle incoming queries about Site Integrity policy areas with clear, helpful, and complete responses and feedback.
• Research, evaluate, propose, and execute on improvements for Site Integrity processes, workflows, and policies.
• Support investigation and response efforts across a wide range of critical issues, including platform manipulation, election interference, spam, and API abuse.

Who You Are

• Successful candidates will be analytical, self-motivated, and have a knack for managing multiple complex tasks and projects efficiently.
• You have determination, flexibility and are a strong team player.
• You have a positive outlook, always looking to learn and grow from experiences.
• You have exceptional business judgement and critical thinking; you are especially detail-oriented.
• You have excellent communication and writing skills and work well under tight deadlines.
• You have familiarity with the processes and tools used for increased efficiency.
• You observe strict confidentiality regarding sensitive matters.
• You are familiar with and have respect for the norms of different

Additional Information

The schedule could include Monday-Friday or alternate day weekend coverage (Sunday-Thursday or Tuesday-Saturday)

Please note this is an 11-month contract. 

Qualifications

• Experience using third-party ticketing systems (e.g. Jira, Zendesk, Service Cloud, etc.);
• Experience handling high-profile and sensitive issues. 
• Relevant Bachelor’s Degree, or equivalent relevant education/experience.
• Basic knowledge of SQL

Preferred Qualifications:

• Experience with pattern detection, analysis, and investigations.
• Prior relevant experience at a tech company or familiarity with tech policy issues.
• Experience handling complex escalations. 
• Fluency in a second language.

Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.