This is an entry level role on the CDP/External Rates team within the depositary processing group. The Common Depositary team by appointment of Euroclear & Clearstream, and operate in accordance with standard market manual of procedures.

The external rates process is concerned with the timely and accurate collation of all variable rates from external calculation agents in our role of common depository in order to facilities their release to the market. The team are also responsible for the cash investigations role - which is the ICSD client face which sees the team address all income related queries raised by the ICSDS on a daily basis in a timely, accurate manner.

Key Responsibilities:

• Assistance in completion of all daily processes/deliverables across the wider Depositary team.
• Update our core processing platform for numerous income instructions, Coupons, Redemptions, and Dividends.
• Compare documentation to system information, check accuracy and highlight discrepancies.
• Review Investigation logs on daily basis ensuring all relevant files are updated appropriately.
• Liaise with agents to resolve escalated problems.
• Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements.
• Fostering a close relationship with Key stakeholders; Issuers, Product, and Depositories and have responsibility to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.
• Provide effective communication and maintain a close working relationship with operational Risk and Control team and Front office.
• Assist Team Leader with ensuring Standard Level Agreements (SLA’s) between all areas are in place and adhered to.
• Review existing processes with TL/ SM/ team and peers & identify opportunities for improvement, once identified will own to completion.

• Banking Experience necessary
• Agency & Trust /Corporate Trust Operations experience essential
• SWIFT knowledge required
• Knowledge of Euroclear and Clearstream would be advantageous.
• Ability to work under pressure and to deadlines
• Good understanding of general MS software packages (Excel, Word, and Outlook
• Proven ability to execute solutions utilising own initiative i.e. process re-engineering.
• Good written and verbal communication skills
• Ability to remain calm & professional at all times (Customer Interfacing role)