We are looking for a Quantitative Analyst to join the Emerging Threats Incident Management team. The Emerging Threats Incident Management team is responsible for the monitoring, alerting and incident response process for all core risk metrics and workflows in addition to the proactive identification and investigation of emerging fraud trends and acting as a centralized point of contact for risk partner concerns. During major risk events the Emerging Threats team is responsible for prioritization of each incident including impact assessment, root cause analysis and working with a cross functional team to determine mitigation options to quickly restore normal business operations.

The successful candidate should be a quick learner with deep quantitative and qualitative analytical capabilities, should possess strong intellectual curiosity, skills in problem definition, and a collaborative working style. A solid understanding and experience with fraud and risk trends is strongly preferred. Should be able to balance multiple projects at the same time and handle various tasks and results-oriented demands in a fast paced technology environment. This team provides 24x7x365 monitoring of Risk metrics and requires the ability to work shifts to provide a 24x7x365 support staff.

Primary Responsibilities and Duties:

• Responsible for monitoring, identification, root cause analysis, mitigation and triaging of new and ongoing risk incidents daily with the mission to restore normal operation.
• Provide real time visibility into Risk checkpoints and controls, conduct in depth analysis of risk events and emerging threats that arise.
• Develop queries to extract data for incident investigation and perform exploratory data analysis to identify emerging threats.
• Conduct proactive qualitative investigations to identify and scope emerging fraud trends.
• Partner across teams and regions within eBay to coordinate incident response, share insights and drive swift resolutions to incidents.
• Maintain centralized incident tracking, summarizing and reporting of all incidents.
• Incident Response - collaborate with team to manage all high severity incidents from inception to resolution, ensuring quick and accurate assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.
• Provide input into the Incident Management Process, further defining the process flow, detailing expectations and assist in training and guiding impacted parties to enforce to the process.
• Coverage – Must be willing and able to participate in a shift consisting of four (4) 10 hour shifts with four days on, three (3) days off across Day shifts including 1 weekend day and occasional holiday coverage.

• Strong experience and proficiency in SQL, Excel, proven understanding of database concepts and practical experience with analytic tools (Tableau, Elasticsearch, Grafana or Python).
• 3+ years of experience in risk management, incident management, project management, or related field.
• Understanding of risk management in multiple areas: Fraud Risk (account take over, stolen financials), Credit Risk (Bank Payments), Buyer Risk, Seller Risk, abuse, collusion risk, etc.
• Experience working with large datasets, recognizing and interpreting data trends, and using data to influence business decisions
• Ability to break down sophisticated problems and business questions and effectively communicate measurable insights to diverse audiences.
• Experience and knowledge of the incident management principles and methodologies, specializing in medium/large-scale organizational incident processes a plus.

Benefits are a crucial part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.