As a member of the Technical Assistance Team, you will assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the abilities to recognize, test, and escalate new bugs within our software to assist client with:
- Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail.
- Problem management with focus on wide scale technical issues
- 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity
- Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
- Languages: fluency in English. Chinese is a must. Any other EU language is a plus
