Job Description

Zendesk is looking for a dynamic person that is excited to learn more about the world of deals and contracts. As a RevOps Analyst, you will help support sales reps in our Quote to Bill process and ensure deals align with corporate strategies and will pass Finance audits.

Responsibilities:

• Guide sales reps through the deal flow process from Quote to Bill
• Act as a trusted advisor to quota-bearing sales reps and help them craft Service Orders (contracts)
• Review contracts to ensure it conforms to Finance Audit reviews and Revenue Recognition policies 
• Partner with Sales and Support teams to ensure all customer accounts are properly provisioned
• Partner with Support Advocacy team, Sales  to respond and provide solutions to customer’s request
• Collaborate with global teammates in different time zones and cross-functional stakeholders across the company (Sales, Sales Operations, Finance, Legal)
• Build and maintain strong relationships and communication with cross-functional teams
• Ensure smooth transitions of information and documentation between Sales, Sales Operations, Finance Operations, Legal, and Commissions
• Manage ad-hoc finance projects and work with Biz-Ops and SKU testing and new product and features release.

What you bring to the role:

Recent experience with Billings/Operations/Sales Ops role or similar. Experience in a high growth SaaS company would be valuable, but not essential to be successful in this role. A successful candidate would be able to deal with ambiguity and change with a desire to understand and positively challenge and evolve processes. 

• Experience working closely with quota bearing sales reps
• Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders
• Ability to think fast and flexibly adapt to the situation
• Able to work in unstructured environments but can adapt to processes quickly
• Commitment to excellent customer service We want to treat our customers as if you would treat a guest in your own home.
• You’re able to plan, organise, and prioritise work - this role wears many hats!
• Ability to work independently
• Excellent communication skills & experience in building relationships with and collaborating with cross-functional teams
• Works well cross-functionally with Sales, Finance, and Legal
• Detail-oriented but also able to understand bigger picture
• Experience working with G-Suite Sheets, Docs, and Slides preferred
• Technical expertise of Zuora Subscription billing 
• Experience with Salesforce, ZQuotes (Zuora) and Conga also a plus