Area Responsibilities

Operations Delivery

• Execute key quality and risk program activities including compliance tracking, scheduling, maintaining information/tools, managing KPIs
• Work with Quality & Risk leaders to ensure critical issues are managed quickly and efficiently.
• Participate on key initiatives to develop and implement QRM processes and tools
• Provide first line support to client facing and other operational teams for QRM related activities
• Support Quality & Risk leaders in development of high-quality presentations and reports

Reporting

• Conduct QRM reporting including delivery of key dashboards/KPIs to consulting leadership
• Maintenance and analysis of key quality and risk data
• Manage QRM schedules for delivery of key reporting and Quality Assurance and Risk programs, working with key stakeholders for inputs and participation as required

Learning

• Assist the quality and risk leads with the development and execution of the QRM communications plan.
• Maintain QRM collateral including training materials, guidebooks, QRM portal and process documentation
• Support delivery of training as required

Team

• Engage with other members of the QRM team providing training and coaching to enable them to act as support/cover when required
• Build capability across other areas of QRM to provide support/cover to other members of the QRM team in delivery of their activities

• Evidenced interest in Quality and/or Risk through work experience or recent training / courses undertaken
• Experience of executing key operational activities within a fast moving environment
• Quality focused approach with a strong commitment to service excellence and attention to detail
• Excellent communication skills including use of key office tools such as excel and powerpoint
• Willingness and ability to build expertise and to take on new activities
• Ability to build and maintain relationships with a range of stakeholders
• Ability to handle changing workloads to balance project delivery and operational needs
• High performing, responsible self-starter with problem solving abilities, proactive, curious and ability to take initiative
• Strong team work ethic