Zurich Life Assurance Plc is looking for an Pension Claims Administrator to work in our Pension Claims Team
Your Role
As a Pension Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:
- To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
- Processing Pension Retirement Claims for a number of products including Defined Contribution Occupation Pension Schemes, Buy Out Bonds & AVCs. This will involve ensuring that requests are processed in accordance with the Product and legislative requirements
- Conduct interactions with our customers - with empathy, listening to and understanding their needs
- Dealing with broker and customer phone call and email queries
- Complaints handling
- Keeping abreast of legislative and industry changes and incorporating these into Company practice
- Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
- 3 years experience working with Pension Claims or a similar enviornment
- Knowledge of Revenue legislation regarding Pension Claims
- Experience in the authorisation of retirement claims an advantge – including checking of work to ensure that calculations & requests are processed in accordance with the Product and legislative requirement
- Good working knowledge of Microsoft Word, Excel
- Previous administration experience essential
- Working knowledge of LIFE/400 an advantage
- Excellent verbal and written communication skill
- Be enthusiastic, ambitious, and highly motivated
- Ability to work in a dynamic team environment
- Be well organised, results driven and capable of working to tight deadlines
- Good communicator with excellent interpersonal skills
- Ability to work independently and as part of a team
- Be enthusiastic ambitious self-starter
- Excellent attention to detail is essential
- Strong customer focus and ability to build relationships internally and externally