Sales/ Marketing

Pension Claims Administrator

Zurich Life Assurance Plc is looking for an Pension Claims Administrator to work in our Pension Claims Team


Your Role

As a Pension Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:

  • To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
  • Processing Pension Retirement Claims for a number of products including Defined Contribution Occupation Pension Schemes, Buy Out Bonds & AVCs. This will involve ensuring that requests are processed in accordance with the Product and legislative requirements
  • Conduct interactions with our customers - with empathy, listening to and understanding their needs
  • Dealing with broker and customer phone call and email queries
  • Complaints handling
  • Keeping abreast of legislative and industry changes and incorporating these into Company practice
  • Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
  • 3 years experience working with Pension Claims or a similar enviornment
  • Knowledge of Revenue legislation regarding Pension Claims
  • Experience in the authorisation of retirement claims an advantge – including checking of work to ensure that calculations & requests are processed in accordance with the Product and legislative requirement
  • Good working knowledge of Microsoft Word, Excel
  • Previous administration experience essential
  • Working knowledge of LIFE/400 an advantage
  • Excellent verbal and written communication skill
  • Be enthusiastic, ambitious, and highly motivated
  • Ability to work in a dynamic team environment
  • Be well organised, results driven and capable of working to tight deadlines
  • Good communicator with excellent interpersonal skills
  • Ability to work independently  and as part of a team
  • Be enthusiastic ambitious self-starter
  • Excellent attention to detail is essential
  • Strong customer focus and ability to build relationships internally and externally