Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. Within Scaled Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms. Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Pakistan markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This position is full time and is based in our Dublin office.
Market Specialist, GO Markets, Pakistan (Urdu) Responsibilities
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Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Pakistan market
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Liaise closely with our vendors to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
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Collaborate with cross-functional teams to develop and improve our processes and tools being the Subject Matter Expert
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Remain up-to-date on key workflow changes, operational guidelines, policy updates and our Community Standards
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Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
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Analyze key metrics to improve our operational workflows
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Independently deliver solutions for key experience issues through effective problem solving and project management
Minimum Qualifications
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Bachelors degree and/or masters or equivalent experience
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3+ years of professional experience within a data or analytics environment
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Fluency in written and verbal communication skills in English
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Native fluency in written and verbal communication skills in Pakistan Urdu required to translate and appreciate language nuances on our platform
Preferred Qualifications
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6+ months experience working with data or SQL
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Experience in Trust and Safety or Community Operations
