What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

Are you passionate about relationship management and have a customer centric mindset? Do you work best in an energetic, dynamic, and multicultural environment team? Then SAP have a job for you!

Partner Experience Delivery is a global organisation focused on the proactive and reactive development of over 6,000 SAP partners globally (Channel, Service, and Software). We offer a range of enablement and support services to SAP’s Partner Ecosystem.

RESPONSIBILITIES AND TASKS

This opportunity is a highly responsible Inside Relationship Management role where the candidate develops and maintains a 1:1 professional relationship with a number of designated SAP Partners.

The PXM will maintain focus on

• Increasing partner satisfaction and productivity, while contributing to SAP’s growth strategy.
• Building a network of strong relationships with key stakeholders inside the SAP organisation,
• Ensuring clear and consistent communication with our partners.

EXPECTATIONS AND TASKS

• Clear understanding of partner management in IT space
• Understanding of end-to-end partner business processes
• Demonstrable strong interpersonal and team-working abilities
• Problem analysis and resolution abilities
• An IT/Software industry background is an advantage
• Relationship building/networking capabilities
• Troubleshooting issues in the Partner program, processes, and portals.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

• Experience in a previous account or partner management experience
• Proven experience in one of the following industries:
• Account Management in the Software / IT Industry sector
• Pre-Sales
• Professional services & support roles
• Partner management
• Consulting
• Creative thinking, willingness and ability to quickly learn new concepts and technologies
• A pro-active and result-oriented team-player with strong communication skills
• Able to work independently and take ownership of assigned tasks
• Confidence working across all levels in an organisation, must be highly credible both internally and externally
• Experience with support systems, message handling and remote communication tools as well as Outlook, Excel, Word & PowerPoint
• Fluency in English and another European language – French Ideally

DESIRABLE SKILLS

• Experience with SAP Systems would be an advantage
• Business/IT Degree