Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair. Carrying 149m guests p.a. (pre Covid-19) on more than 2,500 daily flights from 79 bases, the Group connects over 240 destinations in 40 countries on a fleet of 470 aircraft, with a further 210 Boeing 737s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. over the next 5 or 6 years. Ryanair has a team of over 17,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 35-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

The Department

Ryanair Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers.

We currently have +100 staff working in our technology department in Dublin, with a further 250 working across our Travel Labs offices in Wroclaw and Madrid.

Our support team is made up of 17 engineers split across the 3 offices, Dublin/Madrid/Poland. They provide 24/7 monitoring of all critical systems and support for our internal staff.

This is an exciting opportunity for highly motivated individuals to work in a fast-paced customer focused ecommerce environment.

The Role

The Infrastructure team are currently recruiting for a Desktop Support Agent with responsibility around Office365. Our Support team is made up of 31 engineers split across the 3 offices, Dublin/Madrid/Poland. Our 15 Desktop Support team provides 24/7 monitoring of all critical systems and support for our internal staff. Reporting to our IT Service Manager, this position is permanent and based in our Dublin HQ.

Responsibilities

Responsible for Microsoft Office 365 Lead within the Desktop Team

Planning and rollout of Office 365 applications/projects

End-User/Client facing configuration of Office 365

Patching and updating of Office 365

Detailed Knowledge of Active Directory.

Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s

• 3+ years hand on desktop support experience in a busy IT environment
• Advanced knowledge of Microsoft Office 365 online services management and administration experience – including but not limited to core Office apps, Teams, SharePoint.
• Strong custom PowerShell scripting and automation
• Azure Active Directory management and administration
• Active Directory and Group Policy management
• Mobile device management with MS Intune, Apple DEP, Mobile Iron
• Creating and maintaining technical and design documents
• Change management processes
• Project management and delivery
• Working in ITIL environments, ideally with ServiceNow.
• Working as part of Desktop Administration team leading in o365 Administration and Application Specialist.