Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair. Carrying 149m guests p.a. (pre Covid-19) on more than 2,500 daily flights from 79 bases, the Group connects over 240 destinations in 40 countries on a fleet of 470 aircraft, with a further 210 Boeing 737s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. over the next 5 or 6 years. Ryanair has a team of over 17,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 35-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.
Ryanair Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers.
We currently have +100 staff working in our technology department in Dublin, with a further 250 working across our Travel Labs offices in Wroclaw and Madrid.
Our support team is made up of 17 engineers split across the 3 offices, Dublin/Madrid/Poland. They provide 24/7 monitoring of all critical systems and support for our internal staff.
This is an exciting opportunity for highly motivated individuals to work in a fast-paced customer focused ecommerce environment.
The Infrastructure team are currently recruiting for a Desktop Support Agent with responsibility around Office365. Our Support team is made up of 31 engineers split across the 3 offices, Dublin/Madrid/Poland. Our 15 Desktop Support team provides 24/7 monitoring of all critical systems and support for our internal staff. Reporting to our IT Service Manager, this position is permanent and based in our Dublin HQ.
Responsible for Microsoft Office 365 Lead within the Desktop Team
Planning and rollout of Office 365 applications/projects
End-User/Client facing configuration of Office 365
Patching and updating of Office 365
Detailed Knowledge of Active Directory.
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s