We are seeking a systems analyst to join our IT Team. The candidate will work in a team environment on the development of a new commercialisation platform and integrating existing systems.
The role will involve the design and implementation of solutions to integrate existing systems and develop a 360 view of the customer, automate the pricing and sales processes, enhance billing systems.
The ideal candidate will be a team player with strong interpersonal and collaboration skills and must be a good communicator. The candidate will take a structured approach to project delivery and work to clear time-lines with the provision of appropriate levels of documentation.
Ideally the candidate will have experience in digital transformation including digitisation of the customer experience.
You will translate business needs into well documented requirements for IT system and business process changes. You will work on projects to modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.
The ideal candidate will have excellent analytical and communication skills along with technical acumen. The ability to understand and document complex applications is essential along with the skills needed to evaluate and present options for implementing new capabilities.
You must be able to effectively communicate complex concepts with suppliers, co-workers and management, both verbally and in writing. You must have experience in managing supplier accountability and performance as well as integrating systems which may involve multiple systems and suppliers. You must balance a self-motivated, independent work ethic with the desire to train and assist others. Organisation, prioritisation, attention to detail and the ability to work under pressure are all crucial.
Previous experience with implementing complex IT applications like ERP or CRM systems is a benefit. The role requires a good understanding of IT and business change management processes.
Ideal candidate will have experience of deploying Front office solutions like Customer portals, Web sites and social media marketing. The role requires the ability to collaborate with business users and external vendors to design and roll out a modern digital customer experience.
Required Experience and Skills
A minimum of 3-5 years' professional experience is required.
The candidate must have a valid visa to work in Ireland.