What you will do    

This is a fixed term contract position covering a period of 12-24 months. We are looking for an customer-oriented Business Analyst to help deliver an accelerated CPQ program that targets development of a global template, identifying requirements specific to the EMEALA region as well as ‘must have’ localization requirements at a country level. The program aims to deliver CPQ capabilities to all businesses in EMEALA region using the Oracle CPQ platform with necessary integrations over the next 24 months. 

How you will do it:

• Work with business partners, senior BA, delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements.
• You will drive discussions ensuring maximum standardization and synergies across LOBs in EMEALA and on enterprise level. Your attention to detail and ability to think conceptually are going to play a vital role in achieving this requirement.
• Triage new requests and set appropriate delivery expectations with business partners
• Provide production support for Sales and CPQ systems’ usage issues
• Contribute to cross functional projects for technical development that involve integration between Salesforce and other applications
• Accountable that deliverables meet requirements with regards to Software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution.
• Supports the Sr. Business Analyst, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across lines of business and countries.
• Responsible for contributing into the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing
• Support governance and quality principles, methodologies and objectives
• Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery.
• Up to 25% international travel post covid-19, when it is safe to do so.
• Remote working options will be considered.

• Working experience with CPQ technologies preferably Oracle CPQ or other CPQ platforms such as Salesforce CPQ (formerly SteelBrick) or Apttus CPQ
• Understand CPQ capabilities and limitations; clearly articulate those to stakeholders to derive an acceptable solution
• Great command of English, advanced communications skills and stakeholder engagement skills
• Ability to work both independently and within a team environment
• Well organized, results driven and eager to handle difficult problems
• Ability to facilitate communication between business partners and technical delivery teams to achieve actionable outcome and clarity on the solution and next steps.
• Experience with system integrations and understand how to troubleshoot data discrepancies
• Excellent problem-solving skills and ability to present analytics findings various business teams
• Flexible and adaptable in regard to learning and understanding new technologies
• Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Preferred:

• Bachelor's degree in relevant field
• Experience working in an Agile environment
• Oracle CPQ experience
• In-depth knowledge of Lead-to-Cash processes
• Has a proven track record on working in a cross-cultural environment.
• Experience in sizeable multinational corporations