About the Role

As an Analyst in our Integration Support team, your pathway to success means you will become highly knowledgeable across all Workday products and integrations. You will have the opportunity to work with various technologies to both build and tackle Workday integrations. The team supports and understands the product holistically, so you will build partnerships across almost all teams in Workday.

This is not just a role answering inquiries – we’re specialists in digging in and coming up with solutions to a variety of time critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization.

You will diagnose and tackle highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple partners through to resolution. Your role is to deliver outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

• 3+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications such as: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone

Other Qualifications

• Solid understanding of case handling processes and blocking issue procedures.
• Ability to balance multiple priorities and communicate across organizational boundaries.
• Excellent analytical skills and ability to provide solutions / workarounds to sophisticated problems; Passionate about problem-solving and have strong analytical skills.
• Ability to collaborate and build strong relationships with customers. A phenomenal teammate who will also establish relationships across the organisation to continue improving the way we serve our customers!
• Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
• Love to learn and can effectively absorb new technology and features.
• You’re a confident communicator (verbally and in writing), who collaborates efficiently with users at all levels and varying technical abilities.
• A self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help!