Our Credit Collections team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. As an Agent within Credit Collections, you will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone (and email/SMS). An Agent within Credit Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

Fluent German & English are required for this role.

Core Duties

• Contact customers via automated dialler system and email/SMS transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans (80%)
• Research and resolve inquiries verbally, in writing, and online (20%)

Competencies

• Customer Focus
• Listening
• Problem Solving
• Functional / Technical Skills
• Drive for results
• Composure

• trong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
• Strong written (email & SMS) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information.
• Well-developed sense of urgency and follow through
• Ability to learn and adapt to new software technologies
• Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).