Vhi Digital Lab is a growing, fast-paced team who are using technology and design to deliver innovative customer experiences to our customers. We have an ambitious digital transformation agenda well underway across our web, mobile, technology and customer facing platforms. 

We are seeking a Business Analyst to take a lead role on key organisational initiatives and to ensure we deliver great work for our customers and our business.

The Digital Lab operates a number of product teams pursuing diverse streams of work across our digital channels. We are passionate about design thinking, user testing, and other techniques that bring a customer focus to product development.

Key Responsibilities:

• Identify and drive agreement of scope with senior stakeholders.
• Perform root cause analysis of problems, conduct workshops and work closely with business users in order to identify and translate their needs into business/functional requirement specifications.
• Assist the business stakeholders in prioritising business requirements and defining new business processes.
• Work closely with technical team during the implementation phases to ensure a common understanding, agreement and effective implementation of projects.
• Validate solution delivered and ensure it is both customer centric and fit for business purpose.
• Drive deliverables to completion within challenging timelines ensuring collaboration and effective communication with all stakeholders.
• Support UAT during all phases of testing to ensure requirements as detailed in the specification document have been delivered and are ready for release.
• Apply structured business analysis methods and techniques to proposed business process and IT changes
• Conduct research on best practice and benchmark as appropriate.

The Person

 The successful candidate will be expected to demonstrate the following minimum requirements:

• Successful track record as a business analyst with minimum 18 months experience
• Proven experience of Business Change Projects from both a business change and IT change perspective these should have involved feasibility studies, business analysis, requirements definition and business readiness.
• Ability to formulate solutions to business problems and make fast paced decisions.
• Strong analytical skills with ability to assimilate from a variety of sources and understand the ‘big’ picture view as well as the lower level detail.
• Very strong people relationship and communication skills with proven ability to negotiate and influence.
• Is highly organised and proactive with the ability to prioritise and track multiple tasks to successful completion against strict deadlines.
• Ability to work effectively within a team environment.
• Experienced in understanding customer’s needs and ensuring they are well considered throughout a delivery cycle.