About the Role

Recruiting / HCM Application Support Analyst

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

Have you knowledge of Recruiting, or Human Capital Management systems?  Are you an implementation consultant but with a desire to stop travelling?  Do you love troubleshooting, rejoice in finding the answer? Do you have what it takes to continuously provide outstanding Customer support?  If so, are you ready to take your knowledge of Recruiting, Human Capital Management, collaborating and problem solving to the next level, to resolve Customer issues? 

If the answer is “YES!” then we have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence, and a track record of success. 

What would you do all day?

• Manage a queue of Recruiting and Human Capital Management cases, prioritizing issues based on severity and customer impact
• Solve complex problems, drive change, and implement solutions
• Work with Product Managers, QA and Development to highlight customer HCM processes, Recruiting methods, trends and identify areas for enhanced functionality and tools
• Handle sensitive escalated customer issues
• Maintain your knowledge of new functionality and compliance changes
• Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
• Participate in our 24/7 global coverage plan

• 4 or more years of experience supporting or implementing HCM or Recruiting solutions
• Experience working with software delivery and support (experience with SaaS would be awesome!)

Other Qualifications

• Proven ability to collaborate and build strong relationships with customers and internal resources
• Excellent analytical, problem solving and multi-tasking skills
• Ability to generate a sense of urgency and rally appropriate teams
• Able to deal with the stress related to resolution timeframes and conflicting/competing​ priorities
• Attitude and aptitude to be successful in a growing and rapidly changing company, working on a brand new product.
• Able to absorb new technologies and features quickly.
• A knowledge of Human Resources or Recruitment terminology.
• A successful track record of managing multiple urgent priority issues concurrently
• Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
• Additional experience in one or more of the following functional areas: Performance Management, Talent Assessment, Benefits, Compensation