Amach is an industry-leading software company with headquarters located in Dublin and remote offices in Romania and Ukraine. Established in 2013, we specialise in software delivery, bespoke automation frameworks and cloud consulting. Amach are AWS registered partners and Award winners.
The Customer Analyst to join our Customer Business Management team. Reporting to the Customer Technology Portfolio Manager, the successful candidate will have responsibility for defining, managing and developing department wide strategies and priorities. The role will work cross functionally across all areas of the Customer department and the business including IT, Operations, Strategy and Finance, to coordinate and deliver all aspects of prioritised projects.
The role will also involve analysis of performance data, understanding and presenting on the key trends and recommendations in order to optimise delivery priorities
The successful candidate will need to have a strong technical and commercial focus with specific skills relating to performing as an analyst on delivery projects and contributing to the wider customer team development.
The role will have close interaction with internal and external stakeholders (up to Executive level) and the candidate must have excellent stakeholder relationship management skills to successfully lead and manage project deliveries and project stakeholders.
Key Responsibilities & Duties Include:
- Leading and managing individually assigned projects, goals and business requirements
- Identify the key internal stakeholder groups and build successful working relationships to ensure a unified interface to the wider Customer team
- Manage internal communications, ensuring all internal stakeholders are informed and consulted as appropriate on items of relevance through the lifecycle of the project
- Understanding impacts and blockers on the project and defining solutions to support the project management team and other functional leads on the project
- Understanding the impact of concurrent and future projects running in your programme of work
- Ensuring agreed SDLC processes are being adhered to on your programme and project
- Implement detailed documentation of customer artefacts and best processes across your projects
- Flagging any issues and blockers preventing you or team members from progressing or completion of work in a timely or satisfactory manner
- Leading, contributing and collaborating on ways to improve ways of working
- Identifying gaps across processes or artefacts and escalate for progression and discussion and development
- Develop strong and collaborative working relationships with other departments including Technology, Finance, Operations and Strategy
- Serve as an escalation point on all active projects and seeks to resolve, or appropriately escalate, matters impacting overall delivery
Key Competencies/Skills Required
- Relevant Analyst experience (3+ years)
- Preference for experience of waterfall and agile delivery
- Strong commercial strategy awareness
- Strong experience in successful delivery of IT/ Technology dependent projects
- Excellent communication and documentation skills with the ability to present facts clearly and objectively
- Experience facilitating workshops with multiple stakeholders
- Proven experience in implementing strong process driven approaches
- Excellent organisational and analytical skills with a high level of accuracy and attention to detail
- Strong interpersonal skills with the ability to manage effective working relationships at all levels both internally and externally
- Proven ability to work effectively under pressure and commitment to producing high quality output to tight deadlines
- Self-motivated with a high level of initiative, commitment and flexibility
- Advanced level of proficiency in use of Microsoft Office suite – Including Project, Visio, Word, Excel & PowerPoint
