We’re looking for someone who can:

• Develop and maintain a strong, professional relationship with assigned Intermediaries.
• Identify training needs of assigned Intermediaries and deliver required training to them to improve CX, minimise re-works and improve overall customer satisfaction with Haven.
• Counsel and train Intermediaries regularly on emerging issues around product, process or system changes
• Manage and progress all new business proposals.  
• Oversee the provision of a quality service and ensure that intermediary queries, concerns and requests are fully and professionally responded to within agreed SLA’s.
• Be fully conversant with the Intermediaries needs and expectations in terms of the provision of Haven products and services.
• Be fully up to date with lending policies, display strong credit management and assessment skills, to assist in the mortgage application process.
• Participate in the management of the service offered by the Business Relationship team to ensure that high performance levels are maintained.
• Ensure that all procedures and controls are fully understood.

Who are we?

We’re Haven Mortgages Limited, a subsidiary of the AIB Group. Haven Mortgages are available exclusively through our appointed and authorised Mortgage Intermediaries. 

AIB Group is a strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

• QFA Qualified
• Previous experience in a business development role.
• Significant Mortgage Underwriting experience
• Self-motivated and well organised with a proven ability to prioritise, plan and work under pressure effectively to meet deadlines.
• Excellent presentation, communication, analytical, change and project management skills.
• Excellent knowledge of all systems, processes and procedures across Haven
• Customer Service focused