• Analyse and document existing business processes with a view of streamlining and introducing efficiencies via structured change management and software enhancement.
• Assist in the information and requirements gathering process, reconciling conflicts, decomposing high-level information into detail, abstracting up from low-level information to a general understanding.
• Distinguishing user requests from underlying true business needs; -
• Draft, finalise and support the sign off of functional specifications.
• Facilitate workshops to support the functional specification process. –
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Advising on potential improvements to business processes –
• Development of use cases / stories and functional requirements documentation where new software solutions are to be developed/ -
• Collaborating with developers and subject matter experts to establish the technical vision for the project
• Data Analysis, Data Mapping and Data Migration
• Support change control and change management processes including the software release management
• Advising on the appropriate application of software solutions to drive business processes efficiencies
• Highlighting issues and risks to the project manager and recommending mitigation strategies
• Support related SDLC activities such as Testing and Post Go Live Support Responsibility Area

Experience required:

• Required 10+ years of experience as a business analyst in a software development environment
• 3+ years of experience working in an Agile software environment.
• Working with JIRA Effective Problem-Solving skills in the context of software development / business process improvement
• Excellent business writing and technical communication skills demonstrated with experience in writing technical specification/ presentations/ solution designs and workshop facilitation
• Effective Stakeholder management skills to effectively deliver software projects
• As Is – To Be Process mapping Hands on experience with Microsoft software products including Dynamics CRM (365) and Dynamics Portals (v8.3 community)
• Technical Documentation including Functional Requirements Specifications, process maps and standard operating procedures Experience with coordinating software release management activities

Desirable: 

• Experience with grant / funding management operational processes Experience with grant / funding management software
• Knowledge of Information Security standards and best practice Understanding of GDPR and experience working with ICT systems that process personal date Software Testing
• Experience in the public sector