Responsibilities of the role:

• Engage with business users to define scope, understand business processes, problem statements and pain areas
• Identify key stakeholders and construct stakeholder analysis i.e. how they are affected
• Support the identification of risks and mitigation approaches
• Participate in client requirement workshops and identify gaps together with high level proposals for their resolution (e.g. development workarounds or change in processes). Ensure any solutions proposed are realistic and within the agreed scope of the project.
• Analyse client business requirements, liaise with clients / project teams and prepare business process documents like BRDs, User Stories, Discussion Logs, Workflows etc. Be involved actively in the process till the sign-off is not obtained from the client.
• Participate in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage.
• Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience
• Conduct relevant research to increase understanding in support of developing comprehensive solutions
• Participate in final User Acceptance Testing for all major developments in the domain
• Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etc

Experience and skills required

• A strong background in Lending domain having good understanding of end-to-end lending lifecycle in areas such as lead management, loan origination, loan management and servicing, collateral management and delinquency handling
• Should have good understanding of gamut of retail products loans such as Personal Loans, Mortgages, Vehicle Loans, Credit Cards etc and corporate products such as Overdrafts, Working Capital, Bill Discounting, Trade Finance etc
• Familiarity with leading banking applications like FinnOne Neo, Finacle, Flexcube, TCS BaNCS, T24 is a plus
• Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
• Experience in documenting business case, business process modelling, requirement elicitation through workshops
• Manage projects from inception through design to delivery
• An IT background with a solid grounding in technology
• Experience of working in both Agile & waterfall SDLCs
• Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
• Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams
• Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully