Senior Associate

Support Associate

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

EXPECTATIONS AND TASKS:

  • Analyse the incident, research solutions and provide solid answers easily understood by customers  
  • Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels 
  • Document solutions to known issues and consulting questions  
  • Develop technical solutions to be posted to both internal and external knowledge base  
  • Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases  
  • Document issues in a CRM system and defects in our engineering tracking system  
     
    At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role. We encourage expression, collaboration, individuality and diversity – we have over 63 nationalities & 47 languages here SAP Ireland! 
  • Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business related field 
  • Fluency in English to a business standard
  • Familiarity with general IT concepts 
  • Solid understanding of Internet technologies 
  • Familiarity with general business terms and processes 
     
    Preferred (but not explicitly required): 
  • Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc). 
  • Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts 
  • Awareness of security protocols 
  • Knowledge of File Transfer protocols 
  • Experience with HRIS systems