Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.
What We’re Looking For
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You’ll Do
Responsible for managing team leads and supporting engineers from level 1 to level 3.
Conducts one-on-one meetings with all reporting team members.
Ensures that all SLA’s are met for customer responses.
Performance reporting to management on monthly basis.
Coaches and Develops team members to ensure they perform and meet their career goals.
Responsible for providing required resources to team members for smooth functioning of the department.
Works closely with other departments to streamline processes for management.
Implements required changes in processes and documentation to meet growing departmental requirements.
Qualifications:
Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Minimum 3+ years of technical support management experience and 6+ years of experience as technical support lead.
Outstanding verbal and written communication skills in English
Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices)
Knowledge of software technologies such as networking and databases
Any prior experience working with mobile device management solutions is an asset
Any experience with Microsoft SQL
