Job Technical Support-L1,2,3

Technical Support Engineer(German Speaker)-Opportunity For Working Remotely

Job Description

As our Technical Support Engineer within VMware, you will provide technical support to customers who are working to implement VMware products and solve other related issues.


  • Respond to customer inquiries, primarily by telephone and e-mail
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries gather logs and obtain a clear problem description
  • Use knowledgebase’s to resolve customer issues




  • Basic understanding of TCP/IP networking stack an advantage
  • Experience in an enterprise LAN/WAN environment an advantage
  • Experience with Windows and Linux OS systems
  • Excellent interpersonal skills
  • Strong in spoken and written German and English
  • This job requisition is not eligible for employment-based immigration sponsored by VMware
  • This role is fully remote and can be done anywhere