As our Technical Support Engineer within VMware, you will provide technical support to customers who are working to implement VMware products and solve other related issues.
Responsibilities
- Respond to customer inquiries, primarily by telephone and e-mail
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Document all technical inquiries gather logs and obtain a clear problem description
- Use knowledgebase’s to resolve customer issues
