Your role
Within our application, server and cloud teams, you’ll support our diverse customer base across multiple industries. You’ll triage and resolve highly complex, technical, and application-related issues, which impact product functionality in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.
Some of the things you’ll be doing
- Research, reproduce and lead support case to resolution.
- Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
- Collaborate with Technical Support, Development and Consultants to resolve highly complex technical issues.
- Partner with Development teams to prioritise and resolve customer cases.
- Document known solutions to internal and external knowledge base.
About you
You will have exceptional troubleshooting and communication skills coupled with knowledge and demonstrable experience in some of the following areas:
- Databases MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
- Networking TCP/IP, DNS, SSL, Fiddler, Wireshark
- Authentication Active Directory, SAML, Kerberos, OAuth, OpenID
- Operating Systems Windows Server, Linux (Red Hat and Debian), Mac OSX
- Virtualisation AWS, Citrix, Azure, VMWare
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your on-boarding programme.
As we support customers across EMEA, fluency in German/Spanish/French/Portuguese is required.
What you’ll achieve
3 months:
- Attend our 3 week bootcamp
- Build your product knowledge through peer shadowing and customer interactions
- Master our support workflows and processes
- Begin to share your knowledge and expertise with other team members
6 months:
- Earn certifications, become a Qualified Associate in Tableau Desktop or Server
- Identify an area of subject matter expertise
