The Who, What, Where and Why
Twilio is growing rapidly and seeking a Technical Support Engineer to join our to join our Customer Support organization, responsible for delivering award winning billing support to Twilio customers. Excellent customer service is one of the core values of our company and what our customers have come to expect and love about Twilio.
Twilio operates a 24/7 support model so the ability to work weekends and holidays (as needed) is required.
Who?
You will have experience supporting customer billing related queries. Enjoy explaining complex concepts in clear, easily understood ways that builds customer confidence. You will demonstrate technical competency, empathy, and professionalism in your interactions with customers via email, phone, chat and Twitter.
As a Technical Support Engineer you will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for supporting our customers billing questions. You will contribute to the Voice of the Customer and document interactions, root causes and issue resolution to help drive product enhancements that improve product supportability, quality and ease of use.