Job Description
TECHNICAL APPLICATION SUPPORT SPECIALIST
Accenture Technology is looking to expand our Technical Application Support capabilities and we’re looking for a Technical Application Support Specialist to join our high performing team.
In this role you would lead and coordinate activities of the technical team that supports an important live application for our public service client, and work together with the functional support team ensure alignment on all business priorities, application releases and incidents. Additionally, you would work closely with the development team and other operations teams to coordinate and manage release deployment for all of the client’s application environments.
The role would require an analytical thinker who can work cohesively and collaboratively to engage and motivate teams and stakeholders to solve application problems, while communicating effectively (both written and verbal) to ensure the business needs are met. The role provides an opportunity to build upon existing technical skills and to gain new skills and knowledge of various technologies.
On a day to day basis you will:
- Lead the delivery of IT support operations including analysis, triage and initial fix for system generated events and escalated incidents
- Guide the use of advanced technical and service knowledge to perform event correlation and diagnosis
- Take ownership for the coordination, investigation and documentation of system events
- Ensure consistent execution of system health checking and housekeeping activities
- Collaborate closely with other technical teams to ensure the coordinated management of release documentation and deployments to client test and production environments
- Design and support the development of enhancements for key application integration points, as well as analysis and resolution of integration issues
- Identify and implement continuous improvement in service delivery to the client
- Supervise, mentor & develop other team members
- Help our client to realise the business benefits of Continuous Delivery, DevOps and using innovation to continually improve the service provided.
Qualifications
REQUIRED SKILLSET:
The Application Support (Technical) professional will have a comprehensive understanding of application support, application monitoring, alerting and debugging tools with the ability to lead a team working creatively and analytically in a problem-solving environment. We are looking for experience in the following skills:
- 4+ years demonstrated ability in similar roles – supporting and maintaining applications with multiple integration points
- Required software development experience with SQL, Red Hat Enterprise Linux and Java.
- Other software development skills, including knowledge of shell scripting, automation (e.g. shell, Javascript) and tooling (e.g. Jenkins), XML.
- Experience supervising teams including co-ordinating and managing the execution of tasks across the team in order to meet deadlines.
- Experience applying DevOps, Continuous Delivery and ITIL concepts as part of an effective support operation
- Experience creating detailed process and technical documentation to facilitate ease of knowledge transfer.
DESIRED SKILLSET:
- Understanding of the following: source code management systems based on Git, JSON creation and interpretation, javascript
- Experience with any of the following: RabbitMQ broker, Elastic Search, JBoss, Annotate, Hibernate, Atomikos, Redis/Sentinel, Apache Tomcat
- Experience working with remote development teams
- Ability to learn new things quickly and keep up with the fast-paced tooling landscape in the industry, working on cutting edge and knowing about the bleeding edge.
