Job Technical Support-L1,2,3

Sr Production Support Engineer

This role is at the heart of the Engineering Support Development team, supporting our Global Acquiring platform and we are looking for a high calibre Production Support Engineer with the ambition, drive and technical capabilities to help directly influence the evolving payments industry.  As a Production Support Engineer in this team, you’ll have a great opportunity to understand the workings of the full platform and be expected to provide effective, timely solutions to production issues. To do this our Engineering Support Development Team must understand the existing functionality in the platform as well as learning about the new features being added in each release.

We offer you the chance to work in an agile environment within a small team where frequent & fast-paced demands will mean you’ll see the impact of your work almost immediately.  You will among other things be involved in

  • Implementing and unit testing code fixes for our service platform.
  • Collaborate directly with all development, operational and client facing teams
  • Develop your skill set across a range of technologies in a complex and challenging environment
  • Building expertise in specific domain areas and mentoring colleagues
  • Provide out of hours support for our service platform as required.

You have great passion for programming with a keen focus on quality and detail. As a Support Engineer you are also analytical and genuinely interested in understanding the whole tech stack. Other technical skills include:

  • 3+ Years Java programming experience in Web and APIs
  • PL/SQL programming experience essential
  • Advanced Oracle SQL coding and performance tuning
  • Familiar with Web Service ,REST and SOA principles
  • Strong Skills in JSP, HTML, Ajax, JQuery, etc.
  • Unix Scripting
  • Control-M automation experience beneficial

The ideal person will not only be up to speed with the technical requirements but will be able to demonstrate the following important behaviours:

  • Team Focused
  • Analytical & Solution Orientated
  • Strong Priority Setting
  • Attention to Detail
  • Time Management
  • Customer Focused