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Solution Design Manager - Business

Job Description

769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

You will manage the design of system solutions in alignment with design and architectural standards, while meeting quality performance, security and business requirement. 
You will also manage the scheduling and deployment of ServiceNow-based solutions across multiple countries, IT functions and business domains

Your responsibilities: 
Your responsibilities include, but are not limited to: 
• Ensure that system designs adhere to solution architecture design (i.e. high level conceptual design) and are traceable to functional as well as non-functional requirements in projects/enhancements 
• Ensure designs produced adhere to architectural roadmap and support the development, execution and operations of solutions 
• Ensure system design standards are defined to improve and sustain standardization of solutions 
• Ensure that solutions meet requirements outlined in the architecture handbook 
• Support scoping, fit-gap workshops for projects/enhancements, propose solutions for key gaps, provide effort estimations and alignment with business teams 
• Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
• Ensure that developed solutions are peer reviewed, formally documented and signed off by business 
• Ensure that solution testing is performed to meet quality standards 
• Establish standardized design and development processes to enable cost effective delivery 
• Ensure the overall user experience is taken into account when designing new solutions and services 
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Solution Design scope

• 12+ years of business and IT experience. 
• Expert understanding of application development, and methodologies, superior communication skills; expert ITIL / Agile / GxP, analytical and problem solving skills. 
• Master degree in Information or Computer Science, with consulting experience and IT knowledge. 
• Extended experience with Agile tools and techniques. 
• Solution Architecture background, Project / Program Management experience 
• Deep Knowledge of ServiceNow platform and modules.