About the job
The Red Hat Engineering team is looking for a Software Engineer to develop, scale, and operate our OpenShift managed cloud services; OpenShift is Red Hat's enterprise Kubernetes distribution. In this role, you will contribute to running Red Hat OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation. On the Site Reliability (SRE) team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.
Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do
Contribute code to increase the scalability and reliability of the service
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, including occasional paid weekends and holidays
Practice sustainable incident response and blameless postmortems
Resolve customer issues escalated from the Red Hat Global Support team
Work within a small agile team to develop and improve SRE software, support your peers, plan, and self-improve
What you will bring
3+ years of software engineering experience using object-oriented languages; Golang is a plus
3+ years of experience managing Linux-based systems in a public cloud like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
1+ year(s) of experience delivering hosted cloud services
1+ year(s) of experience with Kubernetes
1+ year(s) of experience with containers on Linux
Excellent communications skills in a global team environment
Demonstrated ability to quickly and accurately troubleshoot systems issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
