Cohesity radically simplifies data management. We make it easy to back up, manage, and derive value from data -- across the data center, edge and cloud. Cohesity also helps ensure data is in compliance and protected against ransomware attacks. We offer a full suite of data management services consolidated on one multicloud data platform, reducing complexity and eliminating mass data fragmentation. Cohesity can be delivered as a service, self-managed, or provided by a Cohesity-powered partner.
We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!
Primary job responsibilities :
- Work with Cohesity customers to provide a timely resolution to technical issues
- Use available tools to investigate and troubleshoot technical issues in a logical manner
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Mentor other engineers as applicable.
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.
Required Skills :
- 5+ years of experience working in a storage, networking or virtualization environment
- Strong understanding of Linux and administration experience across all working components
- Ability to analyze system logs and diagnostics, and clearly articulate the issue for the customer
- Experience with file or object access protocols, such as NFS, SMB (CIFS) or S3
- Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
- BS degree in Computer Science, Computer Networking or related with 2 years of experience OR MS degree in Computer Science, Computer Networking or related
Highly Advantageous:
- Experience in a Database Administrative capacity with MongoDB, SQL Server or Oracle
- Experience working with SQL Server Backup, SQL VDI (Virtual Disk Interface) or Oracle RMAN (Recovery Manager)
- 5+ years working in a virtualized environment (HyperV, VMware or other hypervisors) in a support or administration capacity
- Written and verbal fluency in German, Portuguese or Italian language
