Job Software Developer/ Engineer/ Architect

Site Reliability Engineer - Maintenance Window Deployments

About the Team

The Workday Adaptive Planning Customer Support team is driven by our excitement in providing customers an extraordinary support experience! Our tThe Workday Adaptive Planning Customer Support team provides customers an outstanding support experience! We engage with customers and partners of all sizes and industries to provide technical support for usage of the Workday Adaptive Planning Product Suite. The suite includes financial, sales, and workforce planning capabilities, data visualizations and reporting, data integrations (ETL tools and APIs), and more.
Our team is comprised of support analysts and engineers with a diverse mix of backgrounds and experiences. While we are currently hiring for a position in the Austin, TX office, we have workmates across the US, the UK, Ireland, Australia, and New Zealand. We promote Workday’s core values with a strong dedication to our employees.

 

About the Role

As part of the Global Customer Support team, your key duties will include providing technical application support. This is a role will require you to dig in and come up with solutions to a variety of operational critical issues - it's about passion, innovation, and excellence in a fast-paced and dynamic organization. Occasional holiday shift coverage is required and after hours/weekend shifts. Candidates should be local to the Austin, TX area or be able to self-relocate.

  • Research and resolve client support requests
  • Build expertise in our products and technology
  • Partner with software engineering, hosting, and peers to solve complex issues
  • Create documentation, processes, and procedures
  • 2-4+ years proven Systems / DevOps / SRE Engineering experience with programming experience in a high level language, e.g. Python, Java, Ruby, C#
  • You have experience working in a Linux/Unix Operating Environment, ideally with Systems Administration experience
  • Effective verbal and written communication skills
  • Ability to work in a high trust and innovative environment where teamwork is essential