Are you interested to work in a central role in a dynamic growing organization? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Service Desk Technician, based Dublin, to solve technical problems and provide support for all assigned areas.
- Provisioning of user accounts in Active Directory, MS Exchange, Skype/TEAMS and Unix;
- Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
- Deployment of PC desktops and laptops to include imaging, application installation and data transfers;
- Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement;
- Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
- Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
- Handle all issues in a timely manner and ensure customer satisfaction;
- Document resolutions and update the knowledge base accordingly;
- Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
- Great attention to detail and the ability to follow documented processes and procedures;
- Exceptional verbal and written communication skills in English with the ability to update documentation;
- Excellent organizational skills and the ability to handle multiple tasks at one time;
- Able to work independently when required;
- Required to work weekends and holidays as needed.
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
