Who we are looking for
- Strong communication skills must clearly communicate technical issues with customers and management.
- Understanding of desktop operating systems.
- 3+ years of Information Technology experience in the area of trade floor desktop/helpdesk support.
- Skilled in troubleshooting in fast paced environment
- Develops customer relationships by communicating effectively
- Plans work in advance by thinking though actions necessary to complete tasks though to deadline.
- Must be able to think quickly and outside the box.
What you will be responsible for
As Service Desk Analyst you will
- Takes ownership of issues and follow though issues until completed.
- Approved applications on laptops/desktops.
- Follows proper escalation procedures.
- Updates all assigned tickets on a daily basis.
- Creates a daily task list in order to manage time.
- Helps maintain documentation on desktop procedures.
- Assists the Service Delivery Manager in projects as assigned tasks.
- Communicates with management on the progress of assigned tasks.
- Performs tasks assigned by the Service Desk Manager in a timely and professional manner.
- Supports and maintains environment for remote locations.
What we value
- Great Communication
- Problem Solving
- Team player
Education & Preferred Qualifications
- Citrix Director, Citrix XenApp and XenDesktop virtualization platforms.
- SysTrack monitoring solution.
- Scripting and command-line language.
- MobileIron endpoint management.
- Experienced in SCCM Support - scripting, application deployment.
- Desktop operating systems (Microsoft Windows, MAC OS VERx).
- Microsoft Surface, Apple Hardware Series.
- Deploy, install, and maintain PCs and software, tending to all adds, moves, and changes
- Active Directory Administration / Users and Computers.
- Microsoft Office 2010/365.
Additional requirements
- Must be punctual based on team schedule.
- Establishes a professional working relationship with other team members.
- Management may assign other duties not listed here.
